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QuickTip: 4 Time Management Tips

Monday, May 24, 2010

Time itself cannot be managed. It ticks inexorably forward. However, we can manage our behavior to make the most of the time we have. All behaviors employed to best utilize time should target one thing: sharpening focus. The more you focus on the task(s) at hand, the more productive you will be, which will also lower your stress. Increased focus is attained by reducing the interruptions and distractions that pull you away from what you’re doing.

Small Changes Make Big Differences

See if these suggestions help you stay more focused during the day:

  • Turn Off New Message Alerts. One of the worst interruptions we suffer is the self-imposed new message alerts on our computers and mobile devices. When they sound or flash, these alerts disrupt what we’re thinking about and distract us away from the effort at hand. Consider this math: a four-second distraction to look at the new e-mail preview multiplied over 100 e-mails per day totals 400 seconds. That’s six and one-half minutes of activity with no corresponding productivity. Aggregating these seconds over a 220-day work year results in over 24 hours of lost productivity!
  • Do One Thing at a Time. A recent Stanford University study concluded what we already know intuitively: people don’t multitask well. Consider the last time you tried to have a conversation with someone who was also checking their e-mail. Not very effective, right? The reason is simple. There’s a small cost to each switch of your attention. It’s called, conveniently, a switch cost and it adds up quickly. Just like the new e-mail alerts above, anytime you try to do more than one thing a time, your brain needs a moment between activities to cycle up. The solution is to work on only one thing at time. Work on that one thing until a logical breaking point, put it down and work on the next thing. The results are pretty amazing because you’ve eliminated the switch cost, making you more efficient and more productive. Dare we say that you’re “in the zone?!”
  • Schedule Time Between Appointments. Running from meeting to meeting or phone call to phone call is the norm today. The problem isn’t that we have a lot of appointments – though there’s fodder for that cannon too – the problem is how we’re scheduling them. As you dash from one meeting to the next, details about the last meeting are leaking out of your memory. In addition, as you roll into the next meeting, your brain is still processing the last meeting and you’re not focusing on the topic at hand. It’s a lose-lose proposition. Try placing five minutes between appointments so you can jot down any thoughts you have about the meeting/call you just finished before you start up on the next. You will capture the maximum amount of information about each appointment and sharpen your focus on the next event.
  • Sequester Yourself. Today’s workplaces are replete with open doors and open spaces. People passing through and by these spaces create distraction. One of the worse distractions occurs in your own workspace. There you are working away on something, intently focused and making headway. Then, all of a sudden, someone is standing there! There is no larger interruption than that. To minimize those events, simply remove yourself from the situation. Take one (or, at most, two) things you need to get done and find a quiet space to work. An empty office works, as does a conference or caucus room. A local library or meeting room in your office building/complex will also suffice. When you go to that location, sit down, do the work you have with you (remember, one or two items), then head back to your normal workspace and return any messages you received while you were gone.

What You Do Makes a Difference

You only get so much time and what you do with it affects how much you get done and how successful you feel!

QuickTip: Saving E-mails As Files

Saturday, May 1, 2010

I just read a terrific post by the Time Managmenet Ninja titled 5 Swft Tips To Help Empty Your Inbox.  Each of these simple recommendations can make managing your e-mail easier.  I added one suggestion to the post and thought it worthy of posting here too!

The suggestion was to save e-mails as files outside of your e-mail application.  Here is the how-to:

Let’s say you are a professional service provider, so you have clients and matters for each client.  Thus, your  filing system for all things related to your work are set up as a folder for the client and subfolders for each matter.  (Note, you may also use numerous subfolders under each matter to further divide up the things you need to save – e.g., correspondence, etc.). 

We’re going to use this same system for storing your e-mails.  However, these folders are best created on your hard drive or network drive, not in the e-mail application itself.  The reasons are (1) you can overload your e-mail application causing it to slow down or, worse, become corrupt, and (2) you are now storing all information relating to that client/matter in one place – on your hard drive – instead of two – in your e-mail application and on your hard drive for other electronic files that you collect during the pendency of this matter.

Whenever you get an e-mail that relates to the client/matter in question, simply click File > Save As in the menu bar for the e-mail.  I prefer to save everything as Save As Type: XXX-Unicode.  (Note, I use Microsoft Outlook, so the file type is Outlook Message Format – Unicode).  This creates a saved file in my client/matter file for that message, including all the attachments.  You can also re-title the new file before clicking Save to make it easier to find in the future.

If you just want to save the attachment in an e-mail, you can click File > Save Attachment and save just the attachment.  (Alternatively, you can right click on the attachment and do the same).

Once the e-mail is saved as a “document” in your on-board filing system, you can delete it from your e-mail client.  This lightens up both your Inbox and your e-mail application!

QuickTip: Playing in Traffic is Dangerous – Increase Focus via Workspace Arrangement

Monday, April 19, 2010

Whenever I speak to audiences about productivity, be it during a training seminar or a keynote presentation, I always, always, always recommend that they face away from passing traffic.  The urge to look up is so strong and whenever we fall prey to that urge, we lose our focus.

The natural tendency to look up whenever someone passes by is instinctive.  It’s probably a survival mechanism long-instilled in our psyche to observe the “threat” before it consumes us.  Instead of trying to change our genetic conditioning, let’s see what other options we have.

Position A – Command Central

Most work spaces are configured such that people can see who enters them.  Whether you’re in an office or a cubicle, you usually face those who approach you.  I fashion this Command Central – you command your space by knowing all who enter. 

Innocuous as that seems, the problem is that the human eye has a vision arc of approximately 120 degrees (see Vision Span at Wikipedia).  Thus, when you’ve got your head down focusing on the work at hand, you can see quite a ways “up” in front of you.  That’s why you tend to look up whenever someone passes by your work area.

Each of those slight interruptions add up over the day.  Assume it’s only a two-second interruption and that it only happens 30 times per day.  That’s one minute each day of “lost” time.  Over the course of the average work year – about 220 days – you’ve lost four hours of productivity.  That’s 1/2 of a day in head nods!

Of course, the bigger problem lies in what can happen when you look up.  What’s that, you ask?  That the person passing by makes eye contact, comes into your work area, sits down and starts talking to you!  Now, don’t get me wrong.  I’m a huge fan of strong working relationships with co-workers and colleagues.  But impromptu team building is not the way to accomplish that goal.

The oft-quoted figure on the time it takes to regain focus once interrupted is 20 minutes.  Assuming this drop-in interruption only happens once a week, you’re still losing about 17 hours of productivity each year just trying to get back on task after that impromptu conversation!  Do you really want to spend two extra days each year getting your work done all in the name of unintended team building?

Position B – The Non-Feng-Shui QuietSpacing® Workspace Positioning Recommendation

The solution is to position yourself such that you face away from passing traffic.  If you have an office, position your desk against the wall furthest from the door.  That way people are passing by off your left shoulder.  In addition to eliminating the twitch response to look up on your part, those passing by can see you are working and are more likely leave you alone!  This arrangement also opens up your workspace, giving you a number of furniture arrangement options - like placing a small round table between you and the door so people have a place to come and work with you right in the office.

If you don’t have an office, you can still position yourself to face completely away from passing traffic or mostly away from passing traffic.  Any reduction in the chance you’ll look up pays dividends in terms of increasing your focus and your productivity.

Less Twitching is Always Good

When you position your work space away from passing traffic, you reduce the number of instances that your attention is diverted from the task at hand.  The result is increased productivity and more time on your hands to do other things – like head down to the water cooler to catch up on the latest!

QuickTip: Are You LIFO or FIFO?

Sunday, April 4, 2010

While talking with a client last week, it occurred to me that the accounting concepts of LIFO and FIFO are a perfect way to distinguish between the way we historically processed our stuff and the way we currently process our stuff. (“Stuff” includes all the inputs that stream into our lives throughout the day.) My observation is that the rapid development and adoption of technology have fundamentally shifted the way we manage all the information we need to process … for the worse.

Quick Definitions

Before explaining my position, let me first define LIFO and FIFO. They are terms (ancronyms actually) used to financially account for inventory as it enters and leaves a business. LIFO stands for Last In First Out; the notion being that the cost of  last item put on the shelf (the newest) is used when determining inventory value.  In contrast, FIFO stands for First In First Out and dictates that the cost of the item first put on the shelf (the oldest) be used.

There are a number of reasons for these distinctions which go beyond the point of this article, as well as my limited understanding of advanced accounting principles.  My use of these concepts here is focused more on when a particular item is addressed – is the oldest or newest of higher importance?  It seems to me that we’ve moved from the old-school behavior of managing our stuff in a FIFO manner to a LIFO manner. That is, for the most part, we used to take that which was oldest on our to-do list and get it done before moving “up” the list to things that were newer. Consequently, things never got too dusty on the to-do shelf and we stayed reasonably current with our workload and deadlines.

However, as the inputs started to come at us faster and faster because of technologies like laptops and the Internet, we began to shift to LIFO behaviors – addressing things as they pounded us on the fly, leaving those that were older to rot a little longer on the to-do shelf. That behavior became firmly entrenched when smartphones started delivering the tsunami of inputs to us wherever we went.

It’s gotten so bad that people routinely send a second email or text a few minutes after the first one if they haven’t received a response yet! Huh? What about focusing on the to-dos that were already on my plate? What about client/customer service? How is that advanced when I’m yanked from input to input never having time to actually think about the right solution? Think about it for a minute. Great service and performance comes from concerted, focused effort, not lightspeed reactions and herky jerky efforts. (Note, I just deleted an entire diatribe about “ASAP,” “Urgent,” and “Top Priority.” Consider yourself on notice that they may appear in a later post.)

Relearning the Lost Art of Taking Stock

So what’s the solution? How do we regain some semblance of control and sanity in a world where inputs continually stream at us 24×7? My answer, as you’ve already guessed, is to return to a FIFO model of managing your workload. Simply put – conduct regular surveys of what’s on our plate. At least three times each day – morning, noon and night preferably – stop and look at what you’ve accomplished, what you’ve got to do and when you think you’ll get to each item. With your stock taken, adjust any deadlines that were or have become unrealistic and communicate those changes to others.

Taking stock in this way will give you a much better understanding of the existing commitments on your time. This will, in turn, allow you to better estimate when things currently on the list will get done and when those that will soon be there will get done. As you regain control and command of what’s “in inventory” and what’s coming into inventory, your sense of accomplishment and success will also rise.

Small Changes Make Big Differences

Returning to the historical way of managing your to-do list is not reverting to old, outdated habits. It’s channeling the new data inputs into a proven process for maximizing your productivity. When you’re racing against things moving at nearly the speed of light you will lose every time. If you force the inputs to slow down to human speeds, you stand a chance of managing them more effectively. Adopting the LIFO model of to-do list management will help you make that transition.