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Closing Time – What a Dishwasher Can Teach a Professional

Closing time – a phrase immortalized by Semisonic in their 1998 pop hit.  The song focuses on that moment late in the evening when the lights of the bar come up signaling that it’s time for the patrons to leave.  But for those working in those environments – bars, restaurants, retail stores – closing time is just the beginning of the end.

After Hours Effort

What I’m talking about is the closing routine that starts after the last customer leaves.  Much of the really hard work begins here – the cleaning, scrubbing, tossing and organizing.  It all needs to be done before the day is really over.  The closing routine is a fundamental part of preparing for the next day, so it’s a process worth perfecting to maximize it’s effectiveness.

The restaurant kitchen is a great analogy for this analysis, primarily because “Dishwasher” was the first title your humble author held in his working career.  The cycle of productivity in a restaurant kitchen can be easily described as (a) prepare to cook, (b) cook, (c) clean up from cooking.  Interestingly, (a) and (c) are interrelated.

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The Noisiest Place on Earth … Between Your Ears

The modern work environment is a symphony of interruption and distraction. But it’s not the real productivity saboteur.  The true villain resides inside our head.   It’s that little voice constantly reminding us of all that needs doing – the “Oh, ya!” and the “Can’t forget that.” and the “That too; gotta get that done!”

It’s a fact.  The noisiest place on earth is between our ears.  Yet it’s the place that must be quietest for us to focus because focus drives productivity.  The more focused we get, the better work we do and the more of it we get done.

The problem is that the outside world is constantly demanding our attention.  Consequently, it seems impossible – even counter-productive – to pursue quieting strategies.  In essence we’ve become dependent (addicted?) to the frenzy, the activity, the urgency of the frenetic world.

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Taskus Interruptus: Good Writing Requires Concentration

(Editor’s Note:  This is a guest post by M.H. Sam Jacobson, Legal Research & Writing Instructor [Retired] at Willamette University College of Law in Salem, Oregon)

Good writing requires knowing what you want to say. Knowing what you want to say and how to say it requires concentration. And concentration requires managing distractions, no small task in today’s multimedia world. Never before has the ability to pay attention been challenged to the extent it is being challenged today.

The Cacophony of the Modern Workspace

Consider what happens when you just want to type a document. You open the file and begin working when a pop-up message says you have a program update. You can stop what you are doing and then restart your computer, or you can ignore the message, only to have the pop-up return over and over until you give up in frustration, save what you are doing, update the program and restart your computer.

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Leveraging Leadership Time – The Waterfall Effect

(Author’s Note: The following is a Cliff Note style summary of my keynote presentation and upcoming book titled The Waterfall Effect: Six Principles for Productive Leadership.)



Time is every organization’s most valuable asset.  Yet it is a non-renewable resource; once gone it cannot be recaptured.  Thus, leaders must leverage their time to remain productive.

The Benefits of Leveraging Leadership Time

Leaders who focus on the right objectives, people and activities are leveraging their time.  The result is called the Waterfall Effect – the cascading benefit that flows down through the organization and out to clients and customers.

How can leaders best leverage their time in today’s always-on, frenetic world? How can they ensure that they’re making the best use of this precious, non-renewable resource to deliver the most productive leadership possible? How can today’s leaders reproduce the Waterfall Effect over and over?



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