Responsiveness is different than responding. Responding is an acknowledgement like “Okay, I’ll get right on that.” Responsiveness is a substantive communication, such as, “I’ve reviewed the materials you sent me and I think we should go forward.” We spend much of our day responding to others, but it’s when we’re truly responsive that we’re being[…]
It’s an interruption. Just because you can doesn’t mean you should. Before hitting Send, ask yourself whether you’d walk into their office with this item.